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I lead product teams through discovery, generative and validation research, synthesize insights, communicate findings to impact design and strategy, and collaborate with the team to reflect those learnings in the product.

Trust & Loyalty Research at OVO Energy

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Help to Claim (Universal Credit) at Citizens Advice

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Apply for a NINo (National Insurance) Number at DWP

GovPrint at GDS

IT Technology Pilot at Department for International Trade

IT Technology Transformation at Department for International Trade

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