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Below are some links through to my different areas of expertise highlighting some of the projects that I have worked on. 

It will give you an idea of the kind of work that I do as a User Researcher, my deliverables and the impact it has for my clients and their users.
However, some of my deliverables cannot be shown due non-disclosure and the highly confidential nature of some projects
Generative / Discovery Research


Understanding the user and the user experience is key to good product and service design and ultimately commercial success.  As a User/UX researcher, I seek to understand systems, patterns and behaviors. I use quantitative methods to outline the context and scope of an issue. By layering qualitative methods on top of quantitative methods, I am able to pinpoint possible reasons behind issues

Website Design


Your website says everything about who you are and what you do. Whether you need a site developed or a usability assessment of existing site it is vital this is done with user experience focus.

User Experience Testing (Lab & Remote)


TEST / REFINE / LAUNCH.  Iteration is a fundamental of good design. Testing informs the next iterations of prototypes and provides opportunities to build empathy through observation and engagement. Testing even "half-baked" solutions often and rapidly can yield unexpected insights and validate the direction of the design process.  

UX / User Research Training


It's important to know how to conduct robust, valid and effective user research on your audiences, customers and users so that you can use the insight gained to help set strategy, input into user models such as personals, journey maps and task maps and ultimately design and produce products and services that meet the customer and user needs to drive the customer / user behaviour that an organisation requires.

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User Research Strategy & Leadership


Creating a research strategy can mean many things, for example: how best to advocate for your research internally; how to create a user participant pool for research; maturing the culture as a team expands; or creating somewhere for teams and stakeholder to go to find existing user research ensuring it is reusable.  It's about strategic steps to get to the vision.

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