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Testing the user experience a web portal for a cloud hosted print solution

Project: GDS GovPrint - testing the user experience of a web portal for a cloud hosted print solution

Role: Senior User Researcher


The Challenge


Civil service hubs with a mobile and roaming workforce had inefficiencies with too many devices, no shared printing service against an increasing collaborative environment across Government.  

Users just expect to print when they want to.  IT teams see it as a drain on resources.  Finance want to save on costs. Procurement want to buy products.

What did I do?

Organised five rounds of lab based testing with civil servants across government including users with access needs.  I designed the research plan, created the testing script and associated tasks, moderated the research session oversaw the wider participation of the product team in a group affinity mapping session and presented key insights and recommendations in preparation for a Alpha Service Assessment.









How did I do it?

  • Lab based testing of the user experience on both mobile and desktop devices  

  • Pop up moderated testing

  • Card sorts


What were the goals?

  • Understand the user experience for a SAAS delivery model

  • Validate user needs


What was delivered?

  • Understanding of the user needs and requirements to be included in a ITT when procuring a SAAS off-the shelf product

  • Validated user needs


GDS Standards & Guidelines

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