JANINE GALLOWAY
USER RESEARCH LEADER

Testing the user experience a web portal for a cloud hosted print solution

Project: GDS GovPrint - testing the user experience of a web portal for a cloud hosted print solution

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Role: Senior User Researcher

The Challenge

Civil service hubs with a mobile and roaming workforce had inefficiencies with too many devices, no shared printing service against an increasing collaborative environment across Government.  

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Users just expect to print when they want to.  IT teams see it as a drain on resources.  Finance want to save on costs. Procurement want to buy products.

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What did I do?

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Organised five rounds of lab based testing with civil servants across government including users with access needs.  I designed the research plan, created the testing script and associated tasks, moderated the research session oversaw the wider participation of the product team in a group affinity mapping session and presented key insights and recommendations in preparation for a Alpha Service Assessment.

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How did I do it?

• Lab based testing of the user experience on both mobile and desktop devices  

• Pop up moderated testing

• Card sorts

What were the goals?

• Understand the user experience for a SAAS delivery model

• Validate user needs

What was delivered?

• Understanding of the user needs and requirements to be included in a ITT when procuring a SAAS off-the shelf product

• Validated user needs

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Approaches

GDS Standards & Guidelines

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