JANINE GALLOWAY
USER RESEARCH LEADER

Project: Which? University - Testing for a new portal area of the site 

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Role: Lead UX Researcher

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What did I do? 

 

As part of a multidisciplinary team I led on the user research to test designs for a new teachers portal within the site.  The following things were tested using a hi-fidelity prototypes with users

• Ease of navigation

• Structure, scope and interest of content

• Design, look and feel

• Ease of using resources 

 

I designed the research plan and hypothesis for testing, oversaw participant recruitment, created a script and associated tasks, defined test measures for evaluation, facilitated all research sessions, synthesised, analysed and presented the insights and recommendations.  

 

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How did I do it?

• Lab based testing of the user experience on both mobile and desktop devices  

• Card sort 

• Pre and post-satisfaction surveys

 

What were the goals?

• Understand how to develop a new portal for teachers 

• Evaluate the user experience of the proposed teachers' portal within Which? University

• User feedback for future iterations

• Detailed list of issues for the portal and recommendations for how they could be addressed

 

What was delivered?

• Recommendations for the development a new portal within the Which? University site

• Validated user needs

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